kelasalhira

If every public service in every jurisdiction is rebuilt in isolation, we will end up with the same walled-garden problem that plagued the first generation… 

Ninety days ago we launched automatic SLA refunds: when we miss a service commitment, your fee is credited automatically, with no form to fill. Here’s… 

The average municipal tax form is written at a post-graduate reading level. The average resident reads at a year-10 reading level. That gap is not… 

Our Civic Assistant has now had ten million conversations. In most of them, it routes, explains, or drafts — all low-stakes. But in a growing… 

Today we’re opening the doors on New Institution — a fully digital, AI-powered public service rebuild that has been in the making for four years.…